Privacy Policy
We're dedicated to protecting your privacy and the privacy of anyone on the receiving end of a Premise-delivered email. To that end, we have instituted certain policies -- rules, you might call them -- to help us make sure Premise E-Connect remains a safe, trusted environment for email marketing and correspondence.
Here, we outline those policies and our efforts to enforce them.
1. A simple, straightforward policy on permission
Premise E-Connect is a permission-based email-marketing platform. It is designed to let organizations send emails to people who want to receive those emails. Emma's permission policy is part of the Terms of Use agreed to by every Premise customer, and it appears as a reminder on Premise's import process every time new lists are added. It goes beyond the stipulations set forth in the United States' Can-Spam legislation and is as follows:
- Someone who is a customer, member or subscriber of your business or organization,
- Someone who has specifically asked to receive your emails by opting in or signing up in some way, or
- Someone who has bought a product or service from you in the past 18 months
2. No list rental or purchasing here
While many services allow you to purchase or otherwise obtain a list of addresses of people you've never met and send them emails, Premise does not. We do not rent, sell, or otherwise share our lists or those of our customers, and we do not allow any Premise customer to rent or purchase lists and send to them using the Premise network.
If you are looking to target a specific demographic, geographic or psychographic profile we have third-party alliances that allow us to send your messages to their lists with your art and brand. Interested? Contact us info@premiseeconnect.com
3. No old lists, either
When it comes to sending permission-based email, the age of the list matters. If enough time passes between someone initially subscribing to your list and eventually receiving an email from you, permission "expires" as people eventually forget what they've signed up for. That's why we don't allow sending to any email address that was obtained more than 18 months ago and has not received any correspondence from you since that time.
4. Keeping your personal information, well, personal
In order to create and administer your Premise E-Connect account, we explicitly ask for and collect certain information about you and your company, including financial information used to verify identity and bill for services. Under no circumstances will we share your (or any other member's) personal information with any third party, except in the circumstance where the requesting organization is a high-powered government agency with the authority and requisite threats of long-term jail sentences to make us share that personal information. Otherwise, no one gets access to your information, ever.
We also collect certain aggregate information about our customers. We use this information to improve our services and do a better job of marketing them. We may also report such information -- always in aggregate form and never in a way that could identify individuals -- to third parties, such as newspapers or industry observers or potential customers and partners.
5. Protecting your customer lists and data
We do everything we can to make sure your customer lists, email content and response data remains private and confidential. Though we reserve the right to monitor your lists, content and response data from time to time to make sure they comply with our Terms of Use, we will never share, sell or rent your customer data to anyone for any reason. It makes us feel icky just thinking about it.
6. When Premise E-Connect sends emails to you
Just as we ask and expect you to respect the inbox of your customers, we will do our best to respect yours. The only emails you'll receive from us will be emails related to your account or your use of Premise E-Connect. We might alert you to new features or site enhancements. We might check in to see how your last campaign went. Some of those emails may be directed to everyone, and some of them may be written just for you. In the future, we may also ask if you'd like to receive information from our partners. We do not have partners, and until we do, we will not ask.
We will not sell your email address. We will not rent it. We will not loan it out for the afternoon.
7. Ensuring secure billing transactions
You are asked to supply certain credit card and billing information in order to purchase Premise's services. That information is transferred, using the most secure transmission technology, to a trusted third party for processing. Your credit card information is not stored on the Premise E-Connect website or in our database.
8. To sum things up...
Your privacy, and the privacy of people on both sides of Premise emails, is extremely important to us, and we'll do everything we can to protect it. Direct any questions you may have regarding this Privacy Policy to info@premiseeconnect.com. And if you suspect our privacy and permission policy has been abused in any way, please notify us at info@premiseeconnect.com.
info@premiseeconnect.com